FAQ

All piece are made to order. As a result, we ask you to allow for up to 21 working days for your jewelry piece to be created. If you require rush delivery, please contact shipping@zarig.com.

Yes, jewelry may be returned upon 21 days of purchase of receipt, with the exception of customized or engraved pieces, which are final sale. Please review our shipping and return policy for details.

Yes, you have up to 21 days from date of shipment to exchange your jewelry piece for a different size. Please note the original jewelry piece must be returned prior to exchanging it for a different size. After we receive the original unworn, unaltered jewelry piece with all of its original packaging, we will send your new piece out for delivery. Please allow for up to 21 days for your new jewelry piece to arrive.

Yes. Custom by Z is a service we provide for our clients. To request a custom piece, and/or receive a quote, email info@zarig.com with a description of what you would like to create and your preferred method of contact. We will then be in touch to schedule a consultation.

We create custom engagement rings and wedding bands upon request. We work directly with diamond mines to transparently source quality stones, which also allows us to cut-out middleman mark-ups and offer competitive prices for our valued clients. All rings come with an up-to-date GIA diamond certificate for stones of significant size. We are able to create custom wedding bands at any shape and size upon request. Engraving services are additionally available for all wedding and bridal jewelry.

Yes. Once your order is placed, please email us with your order number, name, product description, and the message that you’d like to include. This is a complimentary service we provide for our clients. Please note that custom messages must be submitted to shipping@zarig.com within three days of your order being placed.

Of course. You can call us anytime during normal business hours of (10am-6pm EST), Monday through Friday. You can also email us at info@zarig.com with specific questions and we will be sure to respond to you within 48 hours.

Yes. Our showroom is located at 589 5th Avenue, New York, NY. You must make an appointment  prior to your arrival to ensure we have your piece ready for you. We would also be so happy to meet you.

Yes we do! Please follow us on Instagram to stay updated on upcoming events.